Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase from Leny & Nature. Please review our return policy carefully before making a purchase.

7-DAY RETURN POLICY

We have a 7-day return policy. You have 7 days from the date your order is delivered to request a return.

RETURN ELIGIBILITY

To be eligible for a return, the item must be in the same condition in which it was received. It must be unworn, unused, unwashed, unaltered, and returned with all original tags, packaging, accessories, and materials included.

Proof of purchase or an order number may be required.

For hygiene and product-integrity reasons, wigs, hair extensions, bundles, lace products, and related hair products cannot be returned if they have been worn, installed, washed, brushed excessively, combed excessively, cut, colored, bleached, chemically treated, restyled, or otherwise altered.

For lace wigs, the lace must remain intact and uncut. A wig with lace that has been cut, trimmed, tinted, bleached, glued, sprayed, installed, or otherwise altered is not eligible for return.

HOW TO REQUEST A RETURN

Before sending an item back, please contact us at:

Info@lenyandnature.com  

Please include your order number and the reason for your return request.

Returns sent to us without first requesting and receiving return authorization may not be accepted.

If your return is approved, we will provide instructions regarding where and how to return your item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible so we can review the issue and make it right.

We may request photographs or other information to verify the condition of the product.

NON-RETURNABLE ITEMS

We cannot accept returns on:

• Wigs or hair products that have been worn or installed
• Products with cut, trimmed, tinted, bleached, glued, or altered lace
• Washed or chemically treated hair
• Colored, dyed, bleached, cut, or otherwise altered hair
• Products damaged after delivery through improper handling or care
• Items missing original packaging, tags, accessories, or components
• Final-sale or clearance items when clearly identified as final sale
• Gift cards

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

EXCHANGES

The fastest way to receive a different item is to request a return for the eligible original item. Once the return is accepted, you may place a separate order for the replacement item.

RETURN SHIPPING

Unless the product was received damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Please use a trackable shipping method when returning merchandise. Leny & Nature is not responsible for return packages lost or damaged while being shipped back to us.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow your bank or credit card company additional processing time before the refund appears in your account.

Items that do not meet our return eligibility requirements may be refused and returned to the customer.

ORDER CANCELLATIONS

Customers may request cancellation of an order within 1 hour after the order is placed, provided the order has not already been fulfilled. Once the 1-hour cancellation window has expired or the order has been fulfilled, the order can no longer be canceled.

CONTACT US

For questions regarding returns or refunds, contact:

Leny And Nature
Email: Info@lenyandnature.com