Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are generally processed within 24–72 business hours after payment is successfully completed and the order is confirmed.
Processing time is separate from shipping transit time.
Certain products, including braided wigs, customized items, pre-order items, or products specifically marked with extended preparation times, may require additional processing before shipment. Any special processing time stated on the product page will apply to that item.
SHIPPING & DELIVERY
Delivery times vary depending on the destination, shipping carrier, shipping method, weather conditions, holidays, and other circumstances outside of our control.
Most orders are expected to arrive within approximately 6–15 business days after shipment, depending on the destination and selected shipping service.
Delivery estimates are not guaranteed delivery dates.
TRACKING INFORMATION
Once your order has shipped, tracking information will be sent to the email address or contact method provided during checkout.
Customers are responsible for monitoring tracking updates and ensuring that someone is available to receive the package when necessary.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an address error, contact us immediately at info@lenyandnature.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Leny & Nature is not responsible for delays, failed deliveries, returned packages, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.
CARRIER DELAYS
Once a package has been transferred to the shipping carrier, delivery may be affected by weather, carrier disruptions, customs processing, peak-season volume, holidays, transportation delays, or other events beyond our control.
We will assist customers when reasonably possible, but Leny & Nature cannot guarantee carrier transit times.
LOST, STOLEN, OR MISSING PACKAGES
If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, your building management, and the shipping carrier.
If a shipment appears lost in transit, contact us at info@lenyandnature.com so we can review the tracking information and assist with the next appropriate steps.
Leny & Nature is not responsible for packages that are stolen after confirmed delivery.
INTERNATIONAL SHIPPING
International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to Leny & Nature.
Customs processing may also cause additional delivery delays.
SPECIAL, CUSTOM, AND PRE-ORDER ITEMS
Some products may require additional preparation before shipment.
If a product page states a specific processing period, such as a made-to-order, braided, customized, or pre-order processing time, that stated processing period applies in addition to shipping transit time.
MULTIPLE-ITEM ORDERS
If an order contains products with different processing times, the order may be held until all items are ready to ship or may be shipped separately when appropriate.
CONTACT US
For questions regarding shipping or delivery, contact:
Leny And Nature
Email: info@lenyandnature.com